Q: My reliability went down, can staff reset it?
A: No we cannot. No exceptions.
Q: How do I gain my reliability back?
A: Reliability is based on the last 10 games played. Just play more lobbies and make sure you complete them until lobby closes to restore it back.
Q: Do I have to win games to gain reliability?
A: No, reliability increases if you participate in a lobby, whether you lose or win the game.