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Reporting feature on kick abuse



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#1 Thoth

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Posted 10 February 2016 - 03:15 PM

Hello!

 

I'd like to make a suggestion based on the Rules subsite "8.1 Use of Lobby Kick/Ban Tools" section.

In my opinion the problem is that even though this Rule states some prohibited acts, reporting them or seeing any consequences happening isn't a likely case.

 

"Any abuse of these tools will be met with a lengthy ban. Some examples of Abuse of these tools includes things such as kicking all players who join, kicking players because you feel they 'aren't good enough', kicking players as an act of ill will, kicking players because you 'forgot to reserve' a slot, etc..."

 

These abuses could be in 99% of the cases easily avoided by reserving the given spots, or setting a played hours / lobbies requirements... instead kicking players without a reason, or throwing some of non-sense sentences at them ("If you come back again, I'll ban you!", "Sorry forgot to reserve, my friend comes in 2 mins") is way too common.

 

These  - I think - are really disruptive to the community and tend to lead to anger and verbal abuse, so my suggestion would be:

 

You should make a "Report Leader"  button inside the lobbies, that would be pushable after someone gets kicked. It would react any of the following ways:

 

- 2-3 push from different users is needed to save the chat log and report the leader towards the site admins

 

- If somebody pushes it, he's demanded to give a written explanation as to why he did it + the chatlog and the report of the leader is being sent to the admins



#2 nrd.

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Posted 15 February 2016 - 12:28 PM

What happens to the lobby? Does the leader get kicked and leadership transferred to another player?

Although I think that a prompt should show up allowing the leader to select an appropriate reason when a leader kicks/bans a player.

Following on from this, another idea is to implement an auto lobby create ban system for lobby leaders when they kick/ban a maximum amount of players in one lobby.

It's been fun, thanks for the ride.


#3 Waffle

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Posted 15 February 2016 - 02:50 PM

What if he ignores chat and doesn't respond? Then when he is prompted to tell us what happened then he shows that you guys have trolled him in past lobbies and doesn't want you playing with him?. Then you just wastes tons of people's time. If you have such a big issue with this host your own lobbies it's very easy.

#4 Thoth

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Posted 15 February 2016 - 09:05 PM

@Nerdz: No, the lobby should go through; I think such hosts should just collect "karma points", so if they reach a given amount like... 5/10, they can't host new lobbies anymore.

 

 

@Cookie Monster: I think you just try to avoid the fact such an abuse is happening. I'm not only talking about myself (I only got kicked once and played ~35 lobbies through), but my other fellas who don't receive a chance for stupid reasons. And the host's ignorance irritate me just as much in the case of harming players other than me.

 

However your other problemstating regarding the investigations seems to be real. I think the most worthy solution for this could be a treshold system:

 

One user can report a host once in a month; and the host gets karma points based on this. HOWEVER you don't do anything besides tracking these points until it reaches a given point where many (5-10) different players report the host in a given interval (eg. 4 weeks / 5 hosted lobbies). At that point you investigate the chat logs and see if anything suspicious occured.

 

I'm pretty sure 1-2-3 trolling player can be ignored this way and everybody can focus on the real problem!



#5 Highvlass Heavy

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Posted 15 February 2016 - 10:33 PM

Lobby leaders are tasked with policing their own lobbies. While we encourage everyone to be accepting and inclusive, if they don't think you're good enough to play/don't like you that's up to them. Creating your own lobby is very simple using serveme.tf

 

Getting kicked/banned from a lobby pregame isnt fun, but it's a simple problem with a simple solution and takes virtually no time away from you.

 

Additionally if you really feel a leader is being unjust you can always report them on the forum and a moderator will review whether or not they broke any rules. 


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#6 Thoth

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Posted 16 February 2016 - 04:09 PM

You too seem to ignore the point of the suggestion.

 

But whatever, just close it if the staff isn't open to it.


Edited by Thoth, 16 February 2016 - 04:09 PM.


#7 Highvlass Heavy

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Posted 17 February 2016 - 12:13 AM

You too seem to ignore the point of the suggestion.

 

But whatever, just close it if the staff isn't open to it.

 

No we understand your suggestion completely. 

1. All lobby chat is saved permanently and can be reviewed my admins at any time.

2. We have a ban request part of the forum where you can report a lobby leader who is abusive.

3. The only part of your suggestion we dont currently have in an auto-report system that is completely unnecessary and would be widely abused by some members of the community to waste admins time. 

 

Everything asked for can already be done.


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#8 Thoth

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Posted 17 February 2016 - 04:21 PM

I see.

 

However, I think even if 3-4 players get kicked from a sniper spot in a given lobby no one will make a report thread in the forum, they just - somewhat upset and angry - try to look for another lobby, or go play on pub.

This way, even if abusive kicking should be warned with something, hosts get away with it.

 

(Also, based on my chat experiences, most players only know about the rule "Lobby leaders are tasked with policing their own lobbies", and not about the fact that kicking for some reasons are prohibited!)

 

But I think, with the treshold system (which should be made based on tests), leaders attacked by troll's reports can be protected, and only hosts with high report numbers would be looked into (as they probably did something to earn the given amount).

(Spamming the report button by 1-2 trolls could be easily ignored too by only counting 1 report/host/player.)


Another addition (Can't edit my previous post) to this: "2. We have a ban request part of the forum where you can report a lobby leader who is abusive."

 

If you really think into this, the possibility is there to report somebody indeed, but each persons hurt is smaller, than the time and effort needed to report an abusive host, which makes this unbalanced, and at the end of the day, doesn't help to make the world of tf2center more fair.



#9 Jan

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Posted 17 February 2016 - 05:11 PM

[...]

 

If you really think into this, the possibility is there to report somebody indeed, but each persons hurt is smaller, than the time and effort needed to report an abusive host, which makes this unbalanced, and at the end of the day, doesn't help to make the world of tf2center more fair.

 

If you can't be bothered to take 5 minutes of your time to make a ban report, then you weren't really hurt and there is no reason to punish the host. My 2 cents.


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#10 Waffle

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Posted 17 February 2016 - 07:33 PM

[...] 
If you really think into this, the possibility is there to report somebody indeed, but each persons hurt is smaller, than the time and effort needed to report an abusive host, which makes this unbalanced, and at the end of the day, doesn't help to make the world of tf2center more fair.

 
If you can't be bothered to take 5 minutes of your time to make a ban report, then you weren't really hurt and there is no reason to punish the host. My 2 cents.
takes less then that

 

@Cookie Monster: I think you just try to avoid the fact such an abuse is happening. I'm not only talking about myself (I only got kicked once and played ~35 lobbies through), but my other fellas who don't receive a chance for stupid reasons. And the host's ignorance irritate me just as much in the case of harming players other than me.

 

 

In no way am I trying to avoid dthe fact that such abuse happens. I deal with the many reports that we get from abuse like this. Im also linked to them a lot.  To avoid all of these issues though you can always just host your own lobby. This way those "bad leaders" wont have a need to host them.

 

 

But I think, with the treshold system (which should be made based on tests), leaders attacked by troll's reports can be protected, and only hosts with high report numbers would be looked into (as they probably did something to earn the given amount).

(Spamming the report button by 1-2 trolls could be easily ignored too by only counting 1 report/host/player.)


 

 

There is already a manual mental system for that. We see names pop up multiple times for issues like this and its handled if it is breaking the rules. if people do not want to spend the time to make a report then tt obviously did not bother them enough



#11 Highvlass Heavy

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Posted 17 February 2016 - 08:33 PM

If you cant be bothered to fill out a 5 line form then you clearly were not hurt enough by the leaders actions to warrant us spending our time looking into it. Your laziness is not a valid reason to implement an unnecessary feature. 







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